Privacy policy

Last updated: 7th July 2025

Welcome to Space Between Us Ltd. Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Space Between Us Ltd is a counselling and psychotherapy service based in the UK. We are the data controller for the personal information you share with us via this website.

Contact Details:

Space Between Us Ltd

Email: info@spacebetweenus.co.uk

We are registered with the Information Commissioner's Office (ICO). Registration number: ZB987859

2. What personal data we collect

We may collect and process the following types of personal data:

Contact information – such as your name, email address, and phone number (e.g. when you complete our contact form or book an appointment).
Website usage data – such as your IP address, browser type, and information collected via cookies.
Any other information you choose to provide – e.g. in free-text fields on forms.

We do not use this website to collect sensitive clinical information or special category data such as health history. Any such information is collected separately, with appropriate safeguards and consent, if you become a client.

3. How we use your data

We use your data for the following purposes:

To respond to enquiries or appointment requests
To provide information about our services
To manage communication and support
To maintain and improve our website
To comply with our legal obligations

We only process your data where we have a lawful basis to do so. Most commonly, this is with your consent (e.g. you contact us directly) or to take steps at your request prior to entering into a contract (e.g. booking therapy services).

4. How we store and protect your data

Your personal data is stored securely using encrypted systems and access controls. We take reasonable steps to protect your information from loss, misuse, and unauthorised access.

Data submitted via our website may be held on secure UK-based or GDPR-compliant cloud platforms (e.g. encrypted email systems, web hosting providers).

We retain your information only for as long as necessary to fulfil the purpose it was collected for, unless a longer retention period is required by law.

5. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes.

We may share your data with trusted third-party providers who help us operate our website or communicate with you (e.g. email hosting, web analytics), but only where necessary and under appropriate data processing agreements.

In exceptional circumstances, we may share your data if required to do so by law, or to protect the vital interests of you or another person.

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content.

You can choose to accept or decline cookies through your browser settings or via our cookie banner. For more information, please see our cookie policy.

7. Your rights

Under UK GDPR, you have the following rights:

The right to access your personal data
The right to request correction or deletion of your data
The right to withdraw consent at any time
The right to object to or restrict processing
The right to data portability (in certain cases)
The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

ICO contact details:

Website: https://ico.org.uk

Phone: 0303 123 1113

8. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Questions or concerns?

If you have any questions about this privacy policy or how we handle your personal data, please get in touch at: info@spacebetweenus.co.uk